Refund and Returns Policy for ZenkaEffect.com
Effective Date: [Insert Date]
At ZenkaEffect, our goal is to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our Refund and Returns Policy below for more information about how to request a refund or return an item.
1. Refunds
We offer a [X]-day refund policy for purchases made on ZenkaEffect.com. If you are not satisfied with your purchase, you can request a refund within [X] days of receiving your order. The following terms apply:
- To be eligible for a refund, the product must be unused and in the same condition that you received it.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable, unless the return is due to a defective or damaged product.
- Refund requests must be submitted to karly@zenkaeffect.com with proof of purchase.
2. Returns
If you would like to return a product, you may do so within [X] days of receiving your order. The following conditions apply to returns:
- Returns must be initiated within [X] days from the delivery date.
- Returned items must be in their original, unused condition with all tags and packaging intact.
- You are responsible for the cost of return shipping, unless the item is defective or damaged.
- Returned products must be sent to the address provided by our customer service team after confirming the return request.
3. How to Request a Refund or Return
To initiate a refund or return, please follow these steps:
- Contact our customer support team by emailing karly@zenkaeffect.com with your order number and reason for return or refund request.
- Our team will review your request and provide instructions for returning the product, if applicable.
- If your return is approved, we will issue a refund or exchange as per our policy.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at karly@zenkaeffect.com. We will work with you to resolve the issue as quickly as possible. In such cases, we will cover the return shipping costs and offer a full refund or replacement, depending on your preference.
5. Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order on ZenkaEffect.com. Refunds for returned items will be processed once the return is received and inspected.
6. Non-Refundable Items
Some items are not eligible for a refund or return, including but not limited to:
- Gift cards
- Digital products or services
- Products marked as “final sale” or “non-returnable” at the time of purchase
7. Processing Time
Refunds and returns are processed as quickly as possible. Please allow up to [X] business days for your return to be inspected and processed. Once a refund is approved, it may take up to [X] business days for the funds to appear in your account, depending on your bank or payment provider.
8. Contact Us
If you have any questions or need assistance with your return or refund, please reach out to our customer service team:
ZenkaEffect
Email: karly@zenkaeffect.com
Address: Florida, Us